Discover empathy, journey maps and uncover user insights.

Service design (or experience design) is all about learning about people, and building solutions, services or products that they desire.

• Information Architecture
  Organizing digital content to create intuitive user experiences.Information Architecture
• User Research
  User research helps you understand user needs and motivations, so you can create products and services that meet their expectations. User Research
• Building prototypes
  If you want to create a product or service that meets your customer needs, build and test raw prototypes first.Building prototypes
• Define the problem
  Before you can create a project plan or start building prototypes, you need to make sure you're solving the right problem.Define the problem
• Accessibility
  Designing experiences with accessibility in mind creates inclusive, barrier-free experiences for all users.Accessibility
• Uncovering empathy
  The best way to understand your customers needs, desires, fears and opinions is to directly speak with them and spend a day walking in their shoes.Uncovering empathy
• Customer journey maps
  Journey maps can help you gain empathy and identify opportunities to improve the experience.Customer journey maps
• Motion Design
  Motion design adds life to experience design, creating dynamic visuals that engage users and bring stories to life.Motion Design
• Voice Design
  Voice design is an emerging experience design field that focuses on creating natural, intuitive voice interactions.Voice Design
• Service Design
  Service design creates experiences that are seamless, intuitive, and tailored to customer needs.Service Design
• Speak with customers
  To really understand your customers, you need to immerse yourself in their world, and understand their needs, wants and desires.Speak with customers
• Interview research
  One of the best methods of research is to conduct an interview because it helps you to get information directly from the person - not relying on electronic surveys or forms.Interview research
• Workshop facilitation
  Workshop facilitation
• Human Centred Design (HCD)
  The ultimate guide to Human Centred Design (HCD) and how it can help you achieve any business goal.Human Centred Design (HCD)