Discover empathy, journey maps and uncover user insights.

Service design (or experience design) is all about learning about people, and building solutions, services or products that they desire.

• Design Thinking for Experience Design
  Design Thinking for Experience Design: A guide to creating meaningful customer experiences through creative problem-solving.Design Thinking for Experience Design
• Multimodal Design in User Experience
  Multimodal Design in User Experience
• Information Architecture
  Organizing digital content to create intuitive user experiences.Information Architecture
• Gamification in User Experience Design
  Gamify UX: How to use game mechanics to enhance user experience design?Gamification in User Experience Design
• Designing for Augmented Reality and Virtual Reality
  Designing for AR/VR: How to create immersive experiences that engage users?Designing for Augmented Reality and Virtual Reality
• Designing for Personalisation in User Experience
  Design for personalisation to create an optimal user experience: What techniques should you use?Designing for Personalisation in User Experience
• User Research
  User research helps you understand user needs and motivations, so you can create products and services that meet their expectations. User Research
• Building prototypes
  If you want to create a product or service that meets your customer needs, build and test raw prototypes first.Building prototypes
• Define the problem
  Before you can create a project plan or start building prototypes, you need to make sure you're solving the right problem.Define the problem
• Accessibility
  Designing experiences with accessibility in mind creates inclusive, barrier-free experiences for all users.Accessibility
• Uncovering empathy
  The best way to understand your customers needs, desires, fears and opinions is to directly speak with them and spend a day walking in their shoes.Uncovering empathy
• Customer journey maps
  Journey maps can help you gain empathy and identify opportunities to improve the experience.Customer journey maps
• Motion Design
  Motion design adds life to experience design, creating dynamic visuals that engage users and bring stories to life.Motion Design
• Voice Design
  Voice design is an emerging experience design field that focuses on creating natural, intuitive voice interactions.Voice Design
• Service Design
  Service design creates experiences that are seamless, intuitive, and tailored to customer needs.Service Design
• Designing for Emotional Intelligence in User Experience
  Designing for Emotional Intelligence in User Experience
• Designing for Cross-Platform User Experience
  Design for a seamless user experience across all platforms. How can UX be optimized for multiple devices?Designing for Cross-Platform User Experience
• Designing for Inclusive User Experience
  Designing for Inclusive User Experience
• Speak with customers
  To really understand your customers, you need to immerse yourself in their world, and understand their needs, wants and desires.Speak with customers
• Design Thinking in Experience Design
  Design Thinking: A Guide to Crafting Innovative Experiences.Design Thinking in Experience Design
• Interview research
  One of the best methods of research is to conduct an interview because it helps you to get information directly from the person - not relying on electronic surveys or forms.Interview research
• Workshop facilitation
  Workshop facilitation
• Emotional Design in User Experience
  How does emotional design impact user experience?Emotional Design in User Experience
• Designing for Mobile-first Experience
  Design for mobile-first: How to create an optimal user experience on mobile devices?Designing for Mobile-first Experience
• Designing for Voice-first Experience
  Design voice-first experiences that delight users and create meaningful interactions.Designing for Voice-first Experience
• Designing for Inclusive Experience
  Design for everyone: How to create an inclusive experience that works for everyone?Designing for Inclusive Experience
• Designing for Multilingual User Experience
  Designing for Multilingual User Experience
• Designing for Wearable User Experience
  Designing for Wearable User Experience
• Designing for Social User Experience
  Designing for Social User Experience
• Human Centred Design (HCD)
  The ultimate guide to Human Centred Design (HCD) and how it can help you achieve any business goal.Human Centred Design (HCD)