Compare Hotjar and Smartlook Comparison
Hotjar The next best thing to sitting beside someone browsing your site. See where they click, ask what they think, and learn why they drop off. Get started for free. Find out more Try Hotjar	Smartlook Smartlook records every user on websites and in mobile apps. More than 300,000 happy users. ✓ Try it for free. ✓ Find out more Try Smartlook
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Hotjar

Hotjar is an all-in-one analytics and feedback platform that helps businesses understand their website visitors and customers better.

It provides a suite of tools that allow users to collect data from their website and mobile app, analyze it, and gain insights to improve their user experience.

Hotjar is designed for businesses of all sizes, from small startups to large enterprises.

Key Benefits and Features

• Heatmaps: Visualize user behavior on your website or app by tracking clicks, taps, and mouse movements.
• Recordings: Watch recordings of real user sessions to understand how visitors interact with your website or app.
• Form Analysis: Analyze form submissions to identify areas of improvement.
• Surveys: Create surveys to collect feedback from your users.
• Polls: Ask questions to your users to gain insights into their needs and preferences.
• Funnels: Track user behavior across multiple pages to identify drop-off points.
• Incoming Feedback: Collect feedback from users directly on your website or app.

Who Should Use Hotjar?

Hotjar is designed for businesses of all sizes, from small startups to large enterprises. It is ideal for businesses that want to understand their website visitors and customers better, improve their user experience, and increase conversions.

How Does Hotjar Compare to Its Competitors?

Hotjar is a comprehensive analytics and feedback platform that offers a suite of tools to help businesses understand their website visitors and customers better.

It is more comprehensive than its competitors, which typically offer only one or two tools. Hotjar also offers a free plan, which is not available with most of its competitors.

Help & Support

What is Hotjar?

Hotjar is a powerful tool that reveals the online behavior and voice of your users. Through analysis of both your website's traffic and feedback you collect directly from users, Hotjar gives you the 'big picture' of how to improve your site's user experience and performance.

What features does Hotjar offer?

Hotjar offers a range of features to help you understand your users better. These include Heatmaps, Recordings, Funnels, Forms, Surveys, Recruiters, and Insights.

How does Hotjar work?

Hotjar works by tracking user behavior on your website. It records user clicks, taps, and mouse movements, as well as feedback from surveys and forms. This data is then analyzed to give you insights into how users interact with your website.

What browsers does Hotjar support?

Hotjar supports all modern browsers, including Chrome, Firefox, Safari, and Edge.

Does Hotjar work on mobile devices?

Yes, Hotjar works on both desktop and mobile devices.

Does Hotjar offer a free trial?

Yes, Hotjar offers a 14-day free trial for all plans.

Does Hotjar offer customer support?

Yes, Hotjar offers customer support via email and live chat.

Smartlook

What is Smartlook?

Smartlook is a website analytics and user experience platform that helps businesses understand how their customers interact with their websites.

It provides insights into user behavior, allowing businesses to make data-driven decisions to improve their websites and increase conversions.

Who Should Use Smartlook?

Smartlook is ideal for businesses of all sizes that want to gain insights into their website visitors and improve their user experience.

It is especially useful for e-commerce businesses, as it provides detailed information about customer behavior and can help them optimize their websites for better conversions.

Key Benefits and Features

• Real-time website analytics: Smartlook provides real-time insights into user behavior, allowing businesses to make data-driven decisions to improve their websites.
• Heatmaps: Smartlook provides heatmaps that show where users are clicking and scrolling on a website, allowing businesses to identify areas of improvement.
• Session recordings: Smartlook records user sessions, allowing businesses to see how users interact with their websites and identify areas of improvement.
• Integrations: Smartlook integrates with popular analytics and marketing tools, allowing businesses to get a comprehensive view of their website performance.

How Does Smartlook Compare to its Competitors?

Smartlook is a powerful website analytics and user experience platform that provides detailed insights into user behavior.

It is more comprehensive than its competitors, as it provides real-time analytics, heatmaps, session recordings, and integrations with popular analytics and marketing tools.

It is also more affordable than its competitors, making it an attractive option for businesses of all sizes.

Help & Support

What is Smartlook?

Smartlook is a website and app analytics tool that helps you understand how visitors interact with your website or app. It records user sessions and provides insights into user behavior, allowing you to optimize your website or app for better user experience.

What features does Smartlook offer?

Smartlook offers a range of features, including session recordings, heatmaps, funnels, form analytics, and more. It also provides powerful segmentation capabilities, allowing you to analyze user behavior in detail.

How does Smartlook work?

Smartlook works by recording user sessions on your website or app. It then provides insights into user behavior, allowing you to optimize your website or app for better user experience.

What platforms does Smartlook support?

Smartlook supports websites and apps on all major platforms, including iOS, Android, Windows, Mac, and web.

Does Smartlook offer a free trial?

Yes, Smartlook offers a 14-day free trial. You can sign up for the trial and start using Smartlook without any commitment.

Does Smartlook offer customer support?

Yes, Smartlook offers customer support via email and live chat. You can also find helpful resources in the Smartlook Knowledge Base.