The 11 best Freshservice alternatives

Below, we’ll look at the 11 best Freshservice alternatives.

To make it easier, we’ve grouped these alternatives into 4 categories with the most popular first:

Although there are some similarities in features between these, depending on your situation, you might find one is more suitable to your needs.


Help Desk Software for Business Analysts

1. ServiceDesk Plus

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2. ManageEngine ServiceDesk Plus

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Help Desk Software for Customer Service Representatives

3. UserVoice

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4. Freshdesk

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5. Zendesk

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6. Jitbit Helpdesk

Affordable, fast, lightweight and good-looking helpdesk ticketing system. On-premise option available. Free to try.

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Help Desk Software for IT Professionals

7. Kayako

Kayako is a customer service software that helps businesses provide better customer service. It offers features such as ticketing, live chat, customer self-service, and more to help businesses provide fast, personalized support.

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8. Vision Helpdesk

Customer Service Software: Help Desk, Multi-Company Help Desk, PinkVERIFY ITIL/ ITSM Service Desk & Live Chat by Vision Helpdesk

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9. SolarWinds Web Help Desk

Simplify service management and asset management with SolarWinds Web Help Desk.

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Other Help Desk Software

10. Intercom

Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support.

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11. LiveAgent

Ladesk is a customer service software that helps businesses manage customer inquiries, automate customer service processes, and provide better customer service. It offers features such as ticketing, live chat, knowledge base, and more.

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