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Our list of the 12 best Help Desk Software – 2026

Streamline customer support with user-friendly help desk software designed with innovative UI/UX for exceptional CX. Enhance customer satisfaction now!

To make it easier, we’ve grouped these into categories with the most popular first.

Although there are some similarities in features between these, depending on your situation, you might find one is more suitable to your needs.

Help Desk Software for Product Managers

  1. UserVoice

    B2B user feedback software to help you listen to and guide your customers, prioritize product features that matter, and innovate efficiently.
    Get nowFind out more

  2. Intercom

    Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support.
    Get nowFind out more

  3. Freshdesk

    Freshdesk is a cloud-based customer support software that helps businesses provide better customer service. It offers features like ticketing, self-service, automation, and more to help teams deliver faster and smarter support.
    Get nowFind out more

Help Desk Software for Marketing Professionals

  1. Zendesk

    Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
    Get nowFind out more

Help Desk Software for Business Owners

  1. Jitbit Helpdesk

    Affordable, fast, lightweight and good-looking helpdesk ticketing system. On-premise option available. Free to try.
    Get nowFind out more

Help Desk Software for Entrepreneurs

  1. LiveAgent

    Ladesk is a customer service software that helps businesses manage customer inquiries, automate customer service processes, and provide better customer service. It offers features such as ticketing, live chat, knowledge base, and more.
    Get nowFind out more

Help Desk Software for Small Business Owners

  1. Kayako

    Kayako is a customer service software that helps businesses provide better customer service. It offers features such as ticketing, live chat, customer self-service, and more to help businesses provide fast, personalized support.
    Get nowFind out more

  2. Vision Helpdesk

    Customer Service Software: Help Desk, Multi-Company Help Desk, PinkVERIFY ITIL/ ITSM Service Desk & Live Chat by Vision Helpdesk
    Get nowFind out more

Help Desk Software for Business Analysts

  1. ServiceDesk Plus

    ServiceDesk Plus is an IT service desk and asset management software that helps IT teams deliver better services. It offers features like ticketing, asset tracking, self-service portal, knowledge base, and more. It helps IT teams automate processes, reduce costs, and improve customer satisfaction.
    Get nowFind out more

  2. ManageEngine ServiceDesk Plus

    IT service desk software for the best customer services. IT technicians can perform IT help desk tasks easily in ServiceDesk Plus, the efficient, all-in-one help desk software. Smart automations, codeless customizations, and powerful integrations are some of the highlights of this helpdesk support software.
    Get nowFind out more

  3. Freshservice

    Freshservice is an IT service desk and asset management platform that helps IT teams deliver better service and manage their IT assets. It offers features like ticketing, asset tracking, knowledge base, and more.
    Get nowFind out more

Help Desk Software for IT Professionals

  1. SolarWinds Web Help Desk

    Simplify service management and asset management with SolarWinds Web Help Desk.
    Get nowFind out more
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