Compare Smartlook and Usabilla Comparison
Smartlook Smartlook records every user on websites and in mobile apps. More than 300,000 happy users. ✓ Try it for free. ✓ Find out more Try Smartlook	Usabilla Usabilla helps companies improve their user experience and increase their customer satisfaction by providing feedback tools that enable customers to easily provide feedback on their digital products. Find out more Try Usabilla
Try Smartlook	Try Usabilla

Smartlook

What is Smartlook?

Smartlook is a website analytics and user experience platform that helps businesses understand how their customers interact with their websites.

It provides insights into user behavior, allowing businesses to make data-driven decisions to improve their websites and increase conversions.

Who Should Use Smartlook?

Smartlook is ideal for businesses of all sizes that want to gain insights into their website visitors and improve their user experience.

It is especially useful for e-commerce businesses, as it provides detailed information about customer behavior and can help them optimize their websites for better conversions.

Key Benefits and Features

• Real-time website analytics: Smartlook provides real-time insights into user behavior, allowing businesses to make data-driven decisions to improve their websites.
• Heatmaps: Smartlook provides heatmaps that show where users are clicking and scrolling on a website, allowing businesses to identify areas of improvement.
• Session recordings: Smartlook records user sessions, allowing businesses to see how users interact with their websites and identify areas of improvement.
• Integrations: Smartlook integrates with popular analytics and marketing tools, allowing businesses to get a comprehensive view of their website performance.

How Does Smartlook Compare to its Competitors?

Smartlook is a powerful website analytics and user experience platform that provides detailed insights into user behavior.

It is more comprehensive than its competitors, as it provides real-time analytics, heatmaps, session recordings, and integrations with popular analytics and marketing tools.

It is also more affordable than its competitors, making it an attractive option for businesses of all sizes.

Help & Support

What is Smartlook?

Smartlook is a website and app analytics tool that helps you understand how visitors interact with your website or app. It records user sessions and provides insights into user behavior, allowing you to optimize your website or app for better user experience.

What features does Smartlook offer?

Smartlook offers a range of features, including session recordings, heatmaps, funnels, form analytics, and more. It also provides powerful segmentation capabilities, allowing you to analyze user behavior in detail.

How does Smartlook work?

Smartlook works by recording user sessions on your website or app. It then provides insights into user behavior, allowing you to optimize your website or app for better user experience.

What platforms does Smartlook support?

Smartlook supports websites and apps on all major platforms, including iOS, Android, Windows, Mac, and web.

Does Smartlook offer a free trial?

Yes, Smartlook offers a 14-day free trial. You can sign up for the trial and start using Smartlook without any commitment.

Does Smartlook offer customer support?

Yes, Smartlook offers customer support via email and live chat. You can also find helpful resources in the Smartlook Knowledge Base.

Usabilla

Usabilla

Summary

• Usabilla is a user feedback and testing platform that helps businesses improve their digital products.
• It provides a range of tools to collect and analyse user feedback, including surveys, feedback forms, and in-page feedback widgets.
• Usabilla also offers user testing and research tools, such as live user testing and heatmaps, to help businesses understand how users interact with their products.
• It is suitable for businesses of all sizes and industries, including e-commerce, finance, travel, and more.

Key Benefits and Features

• Easy to use: Usabilla's platform is user-friendly and requires no coding or technical knowledge to set up and use.
• Flexible feedback options: Businesses can choose from a range of feedback tools and customise them to suit their needs.
• Powerful analytics: Usabilla's analytics tools provide detailed insights into user feedback and behaviour, allowing businesses to make data-driven decisions.
• Integration with other tools: Usabilla integrates with a range of other tools, including Google Analytics and Slack, to streamline workflows and improve efficiency.
• Excellent customer support: Usabilla provides dedicated support to its users, including a knowledge base, help centre, and email support.

Competitors

Usabilla's main competitors include:

• Hotjar: A user feedback and analytics tool that provides heatmaps, surveys, and user recordings.
• UserTesting: A user research platform that offers live user testing, surveys, and feedback tools.
• SurveyMonkey: A survey platform that allows businesses to create and send surveys to collect feedback from users.

Who Should Use It

Usabilla is suitable for businesses of all sizes and industries that want to improve their digital products by collecting and analysing user feedback.

It is particularly useful for:

• E-commerce businesses that want to optimise their online stores and increase conversions.
• Finance companies that need to ensure their digital products are secure and user-friendly.
• Travel companies that want to improve their booking process and customer experience.

Help & Support

How does Usabilla collect feedback?

Usabilla offers various feedback collection tools, including feedback buttons, surveys, and in-page feedback forms, that you can customize and embed on your website or mobile app.

Can I customize the look and feel of the feedback forms?

Yes, you can customize the feedback forms to match your brand's look and feel, and choose from various design templates and themes.

How does Usabilla analyze feedback?

Usabilla offers various analytics tools that help you to understand your customers' feedback and improve your digital products and services. These tools include sentiment analysis, word cloud, and feedback categorization.

Can I integrate Usabilla with other tools and platforms?

Yes, Usabilla offers integrations with various tools and platforms, such as Google Analytics, Slack, and Salesforce, to help you streamline your feedback collection and analysis process.

Is Usabilla GDPR compliant?

Yes, Usabilla is GDPR compliant and offers various features and tools to help you comply with GDPR regulations, such as data encryption, data retention policies, and data processing agreements.

What kind of support does Usabilla offer?

Usabilla offers various support options, including email support, phone support, and a knowledge base with articles, tutorials, and best practices.

What is Usabilla?

Usabilla is a platform that helps businesses to collect feedback from their customers and improve their digital products and services.

What kind of feedback can I collect with Usabilla?

You can collect feedback on anything related to your digital products and services, such as website design, user experience, content, and functionality.