| Why you should consider it |
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| - UserZoom's UX Research Platform has been used by over 500 Global Brands
- UserZoom's UX Research Platform has been used to collect over 1 Million User Responses
- UserZoom's UX Research Platform has been used to conduct over 10,000 UX Studies
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| - Detailed Insights
- Easy Setup
- Flexible Plans
- Real-Time Results
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- Limited Integrations
- Pricing is high
| - Costly Service
- Data Security
- Limited Features
- User Experience
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- Customer Experience Professionals
- Designers
- Developers
- Marketers
- Product Managers
- UI Designers
- Usability Testers
- User Researchers
- UX Researchers
| - Business Analysts
- Data Scientists
- Marketing Professionals
- Product Managers
- Software Developers
- UI Designers
- UX Designers
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Customer Experience Professionals
Lookback
Lookback.io: A Summary
What is Lookback.io?
Lookback.io is a user research platform that allows you to conduct user research remotely.
It provides a range of tools and features to help you understand your users better and improve your product or service.
Who should use Lookback.io?
Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.
It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.
Key Benefits and Features
- Remote user research: Conduct user research from anywhere in the world.
- Screen sharing: Share your screen with participants to observe how they interact with your product or service.
- Mobile testing: Test your product or service on mobile devices.
- Video recording: Record user sessions for future reference.
- Collaboration: Invite team members to observe user sessions and share insights.
- Real-time chat: Communicate with participants during user sessions.
How Lookback.io Compares with its Competitors
Lookback.io is a popular user research platform, but it does have competitors.
Here are some key differences:
Lookback.io vs. UserTesting
- UserTesting is more expensive than Lookback.io.
- Lookback.io has more advanced features, such as mobile testing and real-time chat.
- UserTesting has a larger participant pool.
Lookback.io vs. Validately
- Validately is more affordable than Lookback.io.
- Lookback.io has more advanced features, such as mobile testing and real-time chat.
- Validately has a larger participant pool.
Help & Support
What types of user research can be done with Lookback?
With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.
How does Lookback ensure data privacy and security?
Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.
Can I integrate Lookback with other tools?
Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.
Can I customize the Lookback interface for my brand?
Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.
How do I invite participants to a Lookback session?
You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.
What kind of analytics does Lookback provide?
Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.
Can I export data from Lookback?
Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.
What kind of support does Lookback offer?
Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.
What is Lookback?
Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.
Which platforms does Lookback support?
Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.
UserZoom
UserZoom is a comprehensive user experience platform that helps companies understand their customers better. It provides a suite of tools to help companies measure, analyze, and improve the user experience of their products and services.
UserZoom is designed to help companies understand their customers’ needs and preferences, and to create better experiences for them. It is suitable for companies of all sizes, from small startups to large enterprises.
Key Benefits and Features
UserZoom offers a range of features to help companies measure, analyze, and improve the user experience of their products and services.
These include:
- User testing: UserZoom provides a range of user testing tools to help companies understand how their customers interact with their products and services.
- Analytics: UserZoom provides analytics tools to help companies track and analyze user behavior
- Design: UserZoom provides design tools to help companies create better user experiences
- Insights: UserZoom provides insights into user behavior and preferences, helping companies create better experiences for their customers
- Collaboration: UserZoom provides collaboration tools to help companies work together to create better user experiences.
Who Should Use UserZoom?
UserZoom is suitable for companies of all sizes, from small startups to large enterprises. It is particularly useful for companies that need to understand their customers better, and to create better user experiences for them.
How Does UserZoom Compare to Its Competitors?
UserZoom is a comprehensive user experience platform that offers a range of features to help companies measure, analyze, and improve the user experience of their products and services. It is one of the most comprehensive user experience platforms on the market, and is suitable for companies of all sizes. It is also competitively priced compared to its competitors.
- User testing
- Analytics
- Design
- Insights
- Collaboration
Help & Support
What is UserZoom?
UserZoom is a user experience research platform that helps companies understand how their customers interact with their digital products and services.
What types of research does UserZoom offer?
UserZoom offers a variety of research services, including usability testing, surveys, focus groups, and more.
What platforms does UserZoom support?
UserZoom supports web, mobile, and tablet platforms.
Does UserZoom offer customer support?
Yes, UserZoom offers customer support via email, phone, and live chat.
Does UserZoom offer a free trial?
Yes, UserZoom offers a free 14-day trial.
Does UserZoom offer training?
Yes, UserZoom offers a variety of training options, including online courses, webinars, and on-site training.