Lookback

Lookback.io: A Summary

What is Lookback.io?

Lookback.io is a user research platform that allows you to conduct user research remotely.

It provides a range of tools and features to help you understand your users better and improve your product or service.

Who should use Lookback.io?

Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.

It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.

Key Benefits and Features

• Remote user research: Conduct user research from anywhere in the world.
• Screen sharing: Share your screen with participants to observe how they interact with your product or service.
• Mobile testing: Test your product or service on mobile devices.
• Video recording: Record user sessions for future reference.
• Collaboration: Invite team members to observe user sessions and share insights.
• Real-time chat: Communicate with participants during user sessions.

How Lookback.io Compares with its Competitors

Lookback.io is a popular user research platform, but it does have competitors.

Here are some key differences:

Lookback.io vs. UserTesting

• UserTesting is more expensive than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• UserTesting has a larger participant pool.

Lookback.io vs. Validately

• Validately is more affordable than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• Validately has a larger participant pool.

Help & Support

What types of user research can be done with Lookback?

With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.

How does Lookback ensure data privacy and security?

Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.

Can I integrate Lookback with other tools?

Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.

Can I customize the Lookback interface for my brand?

Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.

How do I invite participants to a Lookback session?

You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.

What kind of analytics does Lookback provide?

Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.

Can I export data from Lookback?

Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.

What kind of support does Lookback offer?

Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.

What is Lookback?

Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.

Which platforms does Lookback support?

Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.

Usabilla

Usabilla

Summary

• Usabilla is a user feedback and testing platform that helps businesses improve their digital products.
• It provides a range of tools to collect and analyse user feedback, including surveys, feedback forms, and in-page feedback widgets.
• Usabilla also offers user testing and research tools, such as live user testing and heatmaps, to help businesses understand how users interact with their products.
• It is suitable for businesses of all sizes and industries, including e-commerce, finance, travel, and more.

Key Benefits and Features

• Easy to use: Usabilla's platform is user-friendly and requires no coding or technical knowledge to set up and use.
• Flexible feedback options: Businesses can choose from a range of feedback tools and customise them to suit their needs.
• Powerful analytics: Usabilla's analytics tools provide detailed insights into user feedback and behaviour, allowing businesses to make data-driven decisions.
• Integration with other tools: Usabilla integrates with a range of other tools, including Google Analytics and Slack, to streamline workflows and improve efficiency.
• Excellent customer support: Usabilla provides dedicated support to its users, including a knowledge base, help centre, and email support.

Competitors

Usabilla's main competitors include:

• Hotjar: A user feedback and analytics tool that provides heatmaps, surveys, and user recordings.
• UserTesting: A user research platform that offers live user testing, surveys, and feedback tools.
• SurveyMonkey: A survey platform that allows businesses to create and send surveys to collect feedback from users.

Who Should Use It

Usabilla is suitable for businesses of all sizes and industries that want to improve their digital products by collecting and analysing user feedback.

It is particularly useful for:

• E-commerce businesses that want to optimise their online stores and increase conversions.
• Finance companies that need to ensure their digital products are secure and user-friendly.
• Travel companies that want to improve their booking process and customer experience.

Help & Support

How does Usabilla collect feedback?

Usabilla offers various feedback collection tools, including feedback buttons, surveys, and in-page feedback forms, that you can customize and embed on your website or mobile app.

Can I customize the look and feel of the feedback forms?

Yes, you can customize the feedback forms to match your brand's look and feel, and choose from various design templates and themes.

How does Usabilla analyze feedback?

Usabilla offers various analytics tools that help you to understand your customers' feedback and improve your digital products and services. These tools include sentiment analysis, word cloud, and feedback categorization.

Can I integrate Usabilla with other tools and platforms?

Yes, Usabilla offers integrations with various tools and platforms, such as Google Analytics, Slack, and Salesforce, to help you streamline your feedback collection and analysis process.

Is Usabilla GDPR compliant?

Yes, Usabilla is GDPR compliant and offers various features and tools to help you comply with GDPR regulations, such as data encryption, data retention policies, and data processing agreements.

What kind of support does Usabilla offer?

Usabilla offers various support options, including email support, phone support, and a knowledge base with articles, tutorials, and best practices.

What is Usabilla?

Usabilla is a platform that helps businesses to collect feedback from their customers and improve their digital products and services.

What kind of feedback can I collect with Usabilla?

You can collect feedback on anything related to your digital products and services, such as website design, user experience, content, and functionality.