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Lookback Lookback is a user experience research platform that helps you understand how people use your product and make better decisions in product development. Find out more Try Lookback	Smartlook Smartlook records every user on websites and in mobile apps. More than 300,000 happy users. ✓ Try it for free. ✓ Find out more Try Smartlook
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Lookback

Lookback.io: A Summary

What is Lookback.io?

Lookback.io is a user research platform that allows you to conduct user research remotely.

It provides a range of tools and features to help you understand your users better and improve your product or service.

Who should use Lookback.io?

Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.

It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.

Key Benefits and Features

• Remote user research: Conduct user research from anywhere in the world.
• Screen sharing: Share your screen with participants to observe how they interact with your product or service.
• Mobile testing: Test your product or service on mobile devices.
• Video recording: Record user sessions for future reference.
• Collaboration: Invite team members to observe user sessions and share insights.
• Real-time chat: Communicate with participants during user sessions.

How Lookback.io Compares with its Competitors

Lookback.io is a popular user research platform, but it does have competitors.

Here are some key differences:

Lookback.io vs. UserTesting

• UserTesting is more expensive than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• UserTesting has a larger participant pool.

Lookback.io vs. Validately

• Validately is more affordable than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• Validately has a larger participant pool.

Help & Support

What types of user research can be done with Lookback?

With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.

How does Lookback ensure data privacy and security?

Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.

Can I integrate Lookback with other tools?

Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.

Can I customize the Lookback interface for my brand?

Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.

How do I invite participants to a Lookback session?

You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.

What kind of analytics does Lookback provide?

Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.

Can I export data from Lookback?

Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.

What kind of support does Lookback offer?

Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.

What is Lookback?

Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.

Which platforms does Lookback support?

Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.

Smartlook

What is Smartlook?

Smartlook is a website analytics and user experience platform that helps businesses understand how their customers interact with their websites.

It provides insights into user behavior, allowing businesses to make data-driven decisions to improve their websites and increase conversions.

Who Should Use Smartlook?

Smartlook is ideal for businesses of all sizes that want to gain insights into their website visitors and improve their user experience.

It is especially useful for e-commerce businesses, as it provides detailed information about customer behavior and can help them optimize their websites for better conversions.

Key Benefits and Features

• Real-time website analytics: Smartlook provides real-time insights into user behavior, allowing businesses to make data-driven decisions to improve their websites.
• Heatmaps: Smartlook provides heatmaps that show where users are clicking and scrolling on a website, allowing businesses to identify areas of improvement.
• Session recordings: Smartlook records user sessions, allowing businesses to see how users interact with their websites and identify areas of improvement.
• Integrations: Smartlook integrates with popular analytics and marketing tools, allowing businesses to get a comprehensive view of their website performance.

How Does Smartlook Compare to its Competitors?

Smartlook is a powerful website analytics and user experience platform that provides detailed insights into user behavior.

It is more comprehensive than its competitors, as it provides real-time analytics, heatmaps, session recordings, and integrations with popular analytics and marketing tools.

It is also more affordable than its competitors, making it an attractive option for businesses of all sizes.

Help & Support

What is Smartlook?

Smartlook is a website and app analytics tool that helps you understand how visitors interact with your website or app. It records user sessions and provides insights into user behavior, allowing you to optimize your website or app for better user experience.

What features does Smartlook offer?

Smartlook offers a range of features, including session recordings, heatmaps, funnels, form analytics, and more. It also provides powerful segmentation capabilities, allowing you to analyze user behavior in detail.

How does Smartlook work?

Smartlook works by recording user sessions on your website or app. It then provides insights into user behavior, allowing you to optimize your website or app for better user experience.

What platforms does Smartlook support?

Smartlook supports websites and apps on all major platforms, including iOS, Android, Windows, Mac, and web.

Does Smartlook offer a free trial?

Yes, Smartlook offers a 14-day free trial. You can sign up for the trial and start using Smartlook without any commitment.

Does Smartlook offer customer support?

Yes, Smartlook offers customer support via email and live chat. You can also find helpful resources in the Smartlook Knowledge Base.