| Why you should consider it |
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| - SessionCam has been used by over 1,000 Companies Worldwide
- SessionCam has been used to Increase Conversion Rates by up to 30%
- SessionCam has been used to Reduce Shopping Cart Abandonment by up to 50%
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| - Detailed Reports
- Easy Setup
- Real-Time Data
- User Insights
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- Limited Integrations
- Pricing is high
| - Costs Involved
- Data Security
- Data Storage
- Integration Complexity
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| Who is it for? |
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- Customer Experience Professionals
- Designers
- Developers
- Marketers
- Product Managers
- UI Designers
- Usability Testers
- User Researchers
- UX Researchers
| - Analysts
- Business Owners
- Developers
- Marketing Professionals
- Product Managers
- UX Designers
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Customer Experience Professionals
Lookback
Lookback.io: A Summary
What is Lookback.io?
Lookback.io is a user research platform that allows you to conduct user research remotely.
It provides a range of tools and features to help you understand your users better and improve your product or service.
Who should use Lookback.io?
Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.
It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.
Key Benefits and Features
- Remote user research: Conduct user research from anywhere in the world.
- Screen sharing: Share your screen with participants to observe how they interact with your product or service.
- Mobile testing: Test your product or service on mobile devices.
- Video recording: Record user sessions for future reference.
- Collaboration: Invite team members to observe user sessions and share insights.
- Real-time chat: Communicate with participants during user sessions.
How Lookback.io Compares with its Competitors
Lookback.io is a popular user research platform, but it does have competitors.
Here are some key differences:
Lookback.io vs. UserTesting
- UserTesting is more expensive than Lookback.io.
- Lookback.io has more advanced features, such as mobile testing and real-time chat.
- UserTesting has a larger participant pool.
Lookback.io vs. Validately
- Validately is more affordable than Lookback.io.
- Lookback.io has more advanced features, such as mobile testing and real-time chat.
- Validately has a larger participant pool.
Help & Support
What types of user research can be done with Lookback?
With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.
How does Lookback ensure data privacy and security?
Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.
Can I integrate Lookback with other tools?
Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.
Can I customize the Lookback interface for my brand?
Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.
How do I invite participants to a Lookback session?
You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.
What kind of analytics does Lookback provide?
Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.
Can I export data from Lookback?
Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.
What kind of support does Lookback offer?
Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.
What is Lookback?
Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.
Which platforms does Lookback support?
Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.
SessionCam
What is SessionCam?
SessionCam is a customer experience optimization platform that helps businesses improve their website performance and customer experience.
It provides insights into customer behavior, allowing businesses to identify areas of improvement and optimize their website for better customer engagement.
Who Should Use SessionCam?
SessionCam is ideal for businesses that want to improve their website performance and customer experience.
It is especially useful for ecommerce businesses, as it provides insights into customer behavior and allows them to identify areas of improvement.
Key Benefits and Features
- Provides insights into customer behavior
- Identifies areas of improvement
- Optimizes website for better customer engagement
- Analyzes customer journeys
- Identifies customer pain points
- Provides heatmaps and clickmaps
- Integrates with other platforms
How Does SessionCam Compare to its Competitors?
SessionCam is a powerful customer experience optimization platform that provides insights into customer behavior and allows businesses to identify areas of improvement.
It is more comprehensive than its competitors, as it provides heatmaps and clickmaps, and integrates with other platforms.
It is also more user-friendly, making it easier for businesses to optimize their website for better customer engagement.
Help & Support
What is SessionCam?
SessionCam is a customer experience analytics platform that helps businesses understand how customers interact with their website or mobile app.
What features does SessionCam offer?
SessionCam offers a range of features including session replay, heatmaps, form analytics, funnel analysis, and more.
How does SessionCam work?
SessionCam works by recording user sessions on your website or mobile app. This data is then analyzed to provide insights into customer behavior and help you optimize your website or app for better user experience.
What platforms does SessionCam support?
SessionCam supports web and mobile applications on all major platforms, including iOS, Android, Windows, and Mac OS.
Does SessionCam offer a free trial?
Yes, SessionCam offers a free 14-day trial so you can try out the platform before committing to a paid plan.
Does SessionCam offer customer support?
Yes, SessionCam offers customer support via email, phone, and live chat.
What is SessionCam?
SessionCam is a customer experience analytics platform that helps businesses understand how customers interact with their website or mobile app.
What features does SessionCam offer?
SessionCam offers a range of features including session replay, heatmaps, form analytics, funnel analysis, and more.
How does SessionCam work?
SessionCam works by recording user sessions on your website or mobile app. This data is then analyzed to provide insights into customer behavior and help you optimize your website or app for better user experience.
What platforms does SessionCam support?
SessionCam supports web and mobile applications on all major platforms, including iOS, Android, Windows, and Mac OS.
Does SessionCam offer a free trial?
Yes, SessionCam offers a free 14-day trial so you can try out the platform before committing to a paid plan.
Does SessionCam offer customer support?
Yes, SessionCam offers customer support via email, phone, and live chat.