Compare Lookback and Pendo Comparison
Lookback Lookback is a user experience research platform that helps you understand how people use your product and make better decisions in product development. Find out more Try Lookback	Pendo Pendo’s product experience and digital adoption solutions help companies become product led and deliver digital experiences users love. Find out more Try Pendo
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Lookback

Lookback.io: A Summary

What is Lookback.io?

Lookback.io is a user research platform that allows you to conduct user research remotely.

It provides a range of tools and features to help you understand your users better and improve your product or service.

Who should use Lookback.io?

Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.

It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.

Key Benefits and Features

• Remote user research: Conduct user research from anywhere in the world.
• Screen sharing: Share your screen with participants to observe how they interact with your product or service.
• Mobile testing: Test your product or service on mobile devices.
• Video recording: Record user sessions for future reference.
• Collaboration: Invite team members to observe user sessions and share insights.
• Real-time chat: Communicate with participants during user sessions.

How Lookback.io Compares with its Competitors

Lookback.io is a popular user research platform, but it does have competitors.

Here are some key differences:

Lookback.io vs. UserTesting

• UserTesting is more expensive than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• UserTesting has a larger participant pool.

Lookback.io vs. Validately

• Validately is more affordable than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• Validately has a larger participant pool.

Help & Support

What types of user research can be done with Lookback?

With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.

How does Lookback ensure data privacy and security?

Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.

Can I integrate Lookback with other tools?

Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.

Can I customize the Lookback interface for my brand?

Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.

How do I invite participants to a Lookback session?

You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.

What kind of analytics does Lookback provide?

Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.

Can I export data from Lookback?

Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.

What kind of support does Lookback offer?

Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.

What is Lookback?

Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.

Which platforms does Lookback support?

Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.

Pendo

Pendo.io: A Summary

Overview

Pendo.io is a product experience platform that helps businesses improve their customer experience and drive product adoption.

It is a cloud-based software that offers user analytics, in-app messaging, and product guidance tools to help businesses understand their users and improve their product offerings.

Who Should Use It?

• Product Managers
• Customer Success Managers
• Marketing Teams
• User Experience Designers

Any business that wants to improve their product offerings and customer experience can benefit from using Pendo.io.

It is particularly useful for businesses that offer software products or services.

Key Benefits and Features

• User Analytics: Pendo.io provides in-depth user analytics that help businesses understand how their users interact with their products. This includes user behavior, feature usage, and user feedback.
• In-App Messaging: Pendo.io offers in-app messaging tools that allow businesses to communicate with their users directly within their products. This can be used to announce new features, provide support, or gather feedback.
• Product Guidance: Pendo.io offers product guidance tools that help businesses improve their user onboarding process and drive product adoption. This includes product tours, tooltips, and contextual help.
• Integrations: Pendo.io integrates with a variety of other software products, including Salesforce, Marketo, and Zendesk.

Competitors

Pendo.io's main competitors include:

• Amplitude
• Mixpanel
• Heap Analytics
• WalkMe

While each of these products offer similar features, Pendo.io stands out for its ease of use and ability to integrate with a wide range of other software products.

Help & Support

What support options are available for Pendo users?

Pendo provides a variety of support options, including documentation, online resources, and customer support via phone and email.

How does Pendo help with user onboarding?

Pendo provides user guidance and onboarding tools to help new users get started with the product quickly and easily.

Can Pendo be used for A/B testing?

Yes, Pendo provides A/B testing capabilities to help product teams optimize user experiences and drive growth.

What is Pendo?

Pendo is a product cloud that provides user insight, user guidance, and user communication for digital product teams.

What are the benefits of using Pendo?

Pendo helps product teams to understand user behavior, create better user experiences, and drive product adoption and growth.

What types of products can use Pendo?

Pendo can be used for any type of digital product, including web and mobile applications, SaaS products, and enterprise software.

How does Pendo collect user data?

Pendo collects user data through a variety of methods, including tracking user behavior within the product, collecting feedback and surveys, and integrating with other data sources.

Can Pendo integrate with other tools?

Yes, Pendo integrates with a variety of other tools, including analytics platforms, CRM systems, and marketing automation tools.

What is the cost of using Pendo?

The cost of using Pendo varies depending on the size of the product and the level of features and support needed. Contact Pendo for pricing information.