Lookback

Lookback.io: A Summary

What is Lookback.io?

Lookback.io is a user research platform that allows you to conduct user research remotely.

It provides a range of tools and features to help you understand your users better and improve your product or service.

Who should use Lookback.io?

Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.

It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.

Key Benefits and Features

• Remote user research: Conduct user research from anywhere in the world.
• Screen sharing: Share your screen with participants to observe how they interact with your product or service.
• Mobile testing: Test your product or service on mobile devices.
• Video recording: Record user sessions for future reference.
• Collaboration: Invite team members to observe user sessions and share insights.
• Real-time chat: Communicate with participants during user sessions.

How Lookback.io Compares with its Competitors

Lookback.io is a popular user research platform, but it does have competitors.

Here are some key differences:

Lookback.io vs. UserTesting

• UserTesting is more expensive than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• UserTesting has a larger participant pool.

Lookback.io vs. Validately

• Validately is more affordable than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• Validately has a larger participant pool.

Help & Support

What types of user research can be done with Lookback?

With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.

How does Lookback ensure data privacy and security?

Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.

Can I integrate Lookback with other tools?

Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.

Can I customize the Lookback interface for my brand?

Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.

How do I invite participants to a Lookback session?

You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.

What kind of analytics does Lookback provide?

Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.

Can I export data from Lookback?

Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.

What kind of support does Lookback offer?

Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.

What is Lookback?

Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.

Which platforms does Lookback support?

Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.

Loyalty360

Loyalty360: What It Is and Who Should Use It

Loyalty360 is a membership-based organization that provides resources and tools to help companies build and manage customer loyalty programs.

It is designed for customer loyalty professionals, marketers, and executives who are looking to create and maintain successful loyalty programs.

The organization offers a variety of resources, including research, case studies, best practices, and industry insights.

Key Benefits and Features

Loyalty360 provides a range of benefits and features to help companies create and manage successful loyalty programs.

These include access to industry insights, research, case studies, and best practices.

The organization also offers a variety of tools and resources to help companies measure and analyze customer loyalty, as well as a network of experts to provide guidance and advice.

How It Compares to Competitors

Loyalty360 stands out from its competitors by offering a comprehensive suite of resources and tools to help companies create and manage successful loyalty programs.

The organization also provides access to industry insights, research, case studies, and best practices.

Additionally, Loyalty360 offers a network of experts to provide guidance and advice.

• Comprehensive suite of resources and tools to help companies create and manage successful loyalty programs
• Access to industry insights, research, case studies, and best practices
• Network of experts to provide guidance and advice

Help & Support

What services does Loyalty360 offer?

Loyalty360 offers a variety of services, including research, consulting, events, and awards programs.

What is the Loyalty360 CX Awards Program?

The Loyalty360 CX Awards Program is an annual awards program that recognizes organizations for their commitment to customer experience excellence.

What is the Loyalty360 CX Exchange?

The Loyalty360 CX Exchange is an annual event that brings together customer experience professionals to share best practices and discuss the latest trends in customer experience.

How can I join Loyalty360?

You can join Loyalty360 by visiting the website and signing up for a membership.

What is Loyalty360?

Loyalty360 is an organization that provides resources and insights to help brands build and maintain customer loyalty.