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- Customizable
- Data-Driven
- Easy Setup
- User-Friendly
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- Costs
- Integrations
- Scalability
- Timeframe
| - Limited Integrations
- Pricing is high
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- Business Owners
- Data Analysts
- Marketing Professionals
- Product Managers
- Software Developers
- UX Designers
| - Customer Experience Professionals
- Designers
- Developers
- Marketers
- Product Managers
- UI Designers
- Usability Testers
- User Researchers
- UX Researchers
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Engage UX
EngageUX is a customer experience platform that helps businesses create and manage customer experiences.
It provides a suite of tools to help businesses create, measure, and optimize customer experiences.
It is designed to help businesses understand their customers better and create experiences that are tailored to their needs.
Who Should Use EngageUX?
EngageUX is designed for businesses of all sizes, from small businesses to large enterprises.
It is ideal for businesses that want to create and manage customer experiences that are tailored to their customers' needs.
It is also suitable for businesses that want to measure and optimize their customer experiences.
Key Benefits and Features
- Create and manage customer experiences tailored to customer needs
- Measure and optimize customer experiences
- Integrate with existing systems and tools
- Analyze customer data to gain insights
- Create personalized experiences for customers
How Does EngageUX Compare to Its Competitors?
EngageUX is a comprehensive customer experience platform that offers a suite of tools to help businesses create, measure, and optimize customer experiences.
It is designed to be easy to use and integrate with existing systems and tools.
It also offers powerful analytics to help businesses gain insights into their customers.
Compared to its competitors, EngageUX offers a more comprehensive set of features and tools to help businesses create and manage customer experiences.
Help & Support
What is EngageUX?
EngageUX is a customer experience platform that helps businesses create and manage customer feedback surveys, customer feedback loops, and customer feedback analytics.
What features does EngageUX offer?
EngageUX offers a range of features including survey creation, survey distribution, survey analysis, customer feedback loops, customer segmentation, and customer feedback analytics.
How does EngageUX help businesses?
EngageUX helps businesses to better understand their customers, identify areas of improvement, and take action to improve customer experience.
What types of surveys can I create with EngageUX?
EngageUX supports a range of survey types including customer satisfaction surveys, customer feedback surveys, customer experience surveys, and customer loyalty surveys.
How do I access EngageUX?
EngageUX is available as a web-based platform and can be accessed from any device with an internet connection.
What data does EngageUX collect?
EngageUX collects customer feedback data such as survey responses, customer segmentation data, and customer feedback analytics.
Lookback
Lookback.io: A Summary
What is Lookback.io?
Lookback.io is a user research platform that allows you to conduct user research remotely.
It provides a range of tools and features to help you understand your users better and improve your product or service.
Who should use Lookback.io?
Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.
It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.
Key Benefits and Features
- Remote user research: Conduct user research from anywhere in the world.
- Screen sharing: Share your screen with participants to observe how they interact with your product or service.
- Mobile testing: Test your product or service on mobile devices.
- Video recording: Record user sessions for future reference.
- Collaboration: Invite team members to observe user sessions and share insights.
- Real-time chat: Communicate with participants during user sessions.
How Lookback.io Compares with its Competitors
Lookback.io is a popular user research platform, but it does have competitors.
Here are some key differences:
Lookback.io vs. UserTesting
- UserTesting is more expensive than Lookback.io.
- Lookback.io has more advanced features, such as mobile testing and real-time chat.
- UserTesting has a larger participant pool.
Lookback.io vs. Validately
- Validately is more affordable than Lookback.io.
- Lookback.io has more advanced features, such as mobile testing and real-time chat.
- Validately has a larger participant pool.
Help & Support
What types of user research can be done with Lookback?
With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.
How does Lookback ensure data privacy and security?
Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.
Can I integrate Lookback with other tools?
Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.
Can I customize the Lookback interface for my brand?
Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.
How do I invite participants to a Lookback session?
You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.
What kind of analytics does Lookback provide?
Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.
Can I export data from Lookback?
Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.
What kind of support does Lookback offer?
Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.
What is Lookback?
Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.
Which platforms does Lookback support?
Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.