Clicktale

What is Clicktale?

Clicktale is a customer experience analytics platform that helps businesses understand how customers interact with their websites.

It provides insights into customer behavior, allowing businesses to optimize their websites for better user experience and conversions.

Who Should Use Clicktale?

Clicktale is ideal for businesses that want to understand how customers interact with their websites.

It is especially useful for e-commerce businesses, as it provides insights into customer behavior that can be used to optimize the website for better user experience and conversions.

Key Benefits and Features

• Heatmaps: Visualize how customers interact with your website, including where they click, scroll, and hover.
• Form Analytics: Understand how customers interact with your forms, including which fields they fill out and which ones they leave blank.
• Session Replays: Replay customer sessions to understand how they interact with your website.
• Funnel Analysis: Analyze customer behavior at each step of the funnel to identify areas of improvement.
• A/B Testing: Test different versions of your website to see which one performs better.

How Does Clicktale Compare to its Competitors?

Clicktale is one of the leading customer experience analytics platforms on the market.

It offers a comprehensive set of features and is easy to use.

It is also more affordable than some of its competitors, making it a great choice for businesses on a budget.

Help & Support

What is Clicktale?

Clicktale is a customer experience analytics platform that helps businesses understand how customers interact with their digital properties.

What types of digital properties can I analyze with Clicktale?

Clicktale can be used to analyze websites, mobile apps, and other digital properties.

What types of insights can I gain from Clicktale?

Clicktale provides insights into customer behavior, engagement, and satisfaction, as well as the ability to identify usability issues and optimize customer journeys.

What types of data does Clicktale collect?

Clicktale collects data on customer interactions, including mouse movements, clicks, taps, and scrolls, as well as page views, page load times, and more.

Does Clicktale offer any integrations?

Yes, Clicktale offers integrations with a variety of third-party tools, including Google Analytics, Adobe Analytics, and more.

Does Clicktale offer any support?

Yes, Clicktale offers a variety of support options, including online documentation, email support, and phone support.

What is Clicktale?

Clicktale is a customer experience analytics platform that helps businesses understand how customers interact with their digital properties.

What types of digital properties can I analyze with Clicktale?

Clicktale can be used to analyze websites, mobile apps, and other digital properties.

What types of insights can I gain from Clicktale?

Clicktale provides insights into customer behavior, engagement, and satisfaction, as well as the ability to identify usability issues and optimize customer journeys.

What types of data does Clicktale collect?

Clicktale collects data on customer interactions, including mouse movements, clicks, taps, and scrolls, as well as page views, page load times, and more.

What is Clicktale?

Clicktale is a customer experience analytics platform that helps businesses understand how customers interact with their digital properties.

Does Clicktale offer any integrations?

Yes, Clicktale offers integrations with a variety of third-party platforms, including Google Analytics, Adobe Analytics, and more.

What types of digital properties can I analyze with Clicktale?

Clicktale can be used to analyze websites, mobile apps, and other digital properties.

Does Clicktale offer any support?

Yes, Clicktale offers a variety of support options, including online documentation, email support, and phone support.

What types of insights can I gain from Clicktale?

Clicktale provides insights into customer behavior, engagement, and satisfaction, as well as the ability to identify usability issues and optimize customer journeys.

What types of data does Clicktale collect?

Clicktale collects data on customer interactions, including mouse movements, clicks, taps, and scrolls, as well as page views, page load times, and more.

Does Clicktale offer any integrations?

Yes, Clicktale offers integrations with a variety of third-party platforms, including Google Analytics, Adobe Analytics, and more.

Does Clicktale offer any support?

Yes, Clicktale offers a variety of support options, including online documentation, email support, and phone support.

What is Clicktale?

Clicktale is a customer experience analytics platform that helps businesses understand how customers interact with their digital properties.

What types of digital properties can I analyze with Clicktale?

Clicktale can be used to analyze websites, mobile apps, and other digital properties.

What types of insights can I gain from Clicktale?

Clicktale provides insights into customer behavior, engagement, and satisfaction, as well as the ability to identify usability issues and optimize customer journeys.

What types of data does Clicktale collect?

Clicktale collects data on customer interactions, including mouse movements, clicks, taps, and scrolls, as well as page views, page load times, and more.

Does Clicktale offer any integrations?

Yes, Clicktale offers integrations with a variety of third-party tools, including Google Analytics, Adobe Analytics, and more.

Does Clicktale offer any support?

Yes, Clicktale offers a variety of support options, including online documentation, email support, and phone support.

Usabilla

Usabilla

Summary

• Usabilla is a user feedback and testing platform that helps businesses improve their digital products.
• It provides a range of tools to collect and analyse user feedback, including surveys, feedback forms, and in-page feedback widgets.
• Usabilla also offers user testing and research tools, such as live user testing and heatmaps, to help businesses understand how users interact with their products.
• It is suitable for businesses of all sizes and industries, including e-commerce, finance, travel, and more.

Key Benefits and Features

• Easy to use: Usabilla's platform is user-friendly and requires no coding or technical knowledge to set up and use.
• Flexible feedback options: Businesses can choose from a range of feedback tools and customise them to suit their needs.
• Powerful analytics: Usabilla's analytics tools provide detailed insights into user feedback and behaviour, allowing businesses to make data-driven decisions.
• Integration with other tools: Usabilla integrates with a range of other tools, including Google Analytics and Slack, to streamline workflows and improve efficiency.
• Excellent customer support: Usabilla provides dedicated support to its users, including a knowledge base, help centre, and email support.

Competitors

Usabilla's main competitors include:

• Hotjar: A user feedback and analytics tool that provides heatmaps, surveys, and user recordings.
• UserTesting: A user research platform that offers live user testing, surveys, and feedback tools.
• SurveyMonkey: A survey platform that allows businesses to create and send surveys to collect feedback from users.

Who Should Use It

Usabilla is suitable for businesses of all sizes and industries that want to improve their digital products by collecting and analysing user feedback.

It is particularly useful for:

• E-commerce businesses that want to optimise their online stores and increase conversions.
• Finance companies that need to ensure their digital products are secure and user-friendly.
• Travel companies that want to improve their booking process and customer experience.

Help & Support

How does Usabilla collect feedback?

Usabilla offers various feedback collection tools, including feedback buttons, surveys, and in-page feedback forms, that you can customize and embed on your website or mobile app.

Can I customize the look and feel of the feedback forms?

Yes, you can customize the feedback forms to match your brand's look and feel, and choose from various design templates and themes.

How does Usabilla analyze feedback?

Usabilla offers various analytics tools that help you to understand your customers' feedback and improve your digital products and services. These tools include sentiment analysis, word cloud, and feedback categorization.

Can I integrate Usabilla with other tools and platforms?

Yes, Usabilla offers integrations with various tools and platforms, such as Google Analytics, Slack, and Salesforce, to help you streamline your feedback collection and analysis process.

Is Usabilla GDPR compliant?

Yes, Usabilla is GDPR compliant and offers various features and tools to help you comply with GDPR regulations, such as data encryption, data retention policies, and data processing agreements.

What kind of support does Usabilla offer?

Usabilla offers various support options, including email support, phone support, and a knowledge base with articles, tutorials, and best practices.

What is Usabilla?

Usabilla is a platform that helps businesses to collect feedback from their customers and improve their digital products and services.

What kind of feedback can I collect with Usabilla?

You can collect feedback on anything related to your digital products and services, such as website design, user experience, content, and functionality.