Clicktale

What is Clicktale?

Clicktale is a customer experience analytics platform that helps businesses understand how customers interact with their websites.

It provides insights into customer behavior, allowing businesses to optimize their websites for better user experience and conversions.

Who Should Use Clicktale?

Clicktale is ideal for businesses that want to understand how customers interact with their websites.

It is especially useful for e-commerce businesses, as it provides insights into customer behavior that can be used to optimize the website for better user experience and conversions.

Key Benefits and Features

• Heatmaps: Visualize how customers interact with your website, including where they click, scroll, and hover.
• Form Analytics: Understand how customers interact with your forms, including which fields they fill out and which ones they leave blank.
• Session Replays: Replay customer sessions to understand how they interact with your website.
• Funnel Analysis: Analyze customer behavior at each step of the funnel to identify areas of improvement.
• A/B Testing: Test different versions of your website to see which one performs better.

How Does Clicktale Compare to its Competitors?

Clicktale is one of the leading customer experience analytics platforms on the market.

It offers a comprehensive set of features and is easy to use.

It is also more affordable than some of its competitors, making it a great choice for businesses on a budget.

Help & Support

What is Clicktale?

Clicktale is a customer experience analytics platform that helps businesses understand how customers interact with their digital properties.

What types of digital properties can I analyze with Clicktale?

Clicktale can be used to analyze websites, mobile apps, and other digital properties.

What types of insights can I gain from Clicktale?

Clicktale provides insights into customer behavior, engagement, and satisfaction, as well as the ability to identify usability issues and optimize customer journeys.

What types of data does Clicktale collect?

Clicktale collects data on customer interactions, including mouse movements, clicks, taps, and scrolls, as well as page views, page load times, and more.

Does Clicktale offer any integrations?

Yes, Clicktale offers integrations with a variety of third-party tools, including Google Analytics, Adobe Analytics, and more.

Does Clicktale offer any support?

Yes, Clicktale offers a variety of support options, including online documentation, email support, and phone support.

What is Clicktale?

Clicktale is a customer experience analytics platform that helps businesses understand how customers interact with their digital properties.

What types of digital properties can I analyze with Clicktale?

Clicktale can be used to analyze websites, mobile apps, and other digital properties.

What types of insights can I gain from Clicktale?

Clicktale provides insights into customer behavior, engagement, and satisfaction, as well as the ability to identify usability issues and optimize customer journeys.

What types of data does Clicktale collect?

Clicktale collects data on customer interactions, including mouse movements, clicks, taps, and scrolls, as well as page views, page load times, and more.

What is Clicktale?

Clicktale is a customer experience analytics platform that helps businesses understand how customers interact with their digital properties.

Does Clicktale offer any integrations?

Yes, Clicktale offers integrations with a variety of third-party platforms, including Google Analytics, Adobe Analytics, and more.

What types of digital properties can I analyze with Clicktale?

Clicktale can be used to analyze websites, mobile apps, and other digital properties.

Does Clicktale offer any support?

Yes, Clicktale offers a variety of support options, including online documentation, email support, and phone support.

What types of insights can I gain from Clicktale?

Clicktale provides insights into customer behavior, engagement, and satisfaction, as well as the ability to identify usability issues and optimize customer journeys.

What types of data does Clicktale collect?

Clicktale collects data on customer interactions, including mouse movements, clicks, taps, and scrolls, as well as page views, page load times, and more.

Does Clicktale offer any integrations?

Yes, Clicktale offers integrations with a variety of third-party platforms, including Google Analytics, Adobe Analytics, and more.

Does Clicktale offer any support?

Yes, Clicktale offers a variety of support options, including online documentation, email support, and phone support.

What is Clicktale?

Clicktale is a customer experience analytics platform that helps businesses understand how customers interact with their digital properties.

What types of digital properties can I analyze with Clicktale?

Clicktale can be used to analyze websites, mobile apps, and other digital properties.

What types of insights can I gain from Clicktale?

Clicktale provides insights into customer behavior, engagement, and satisfaction, as well as the ability to identify usability issues and optimize customer journeys.

What types of data does Clicktale collect?

Clicktale collects data on customer interactions, including mouse movements, clicks, taps, and scrolls, as well as page views, page load times, and more.

Does Clicktale offer any integrations?

Yes, Clicktale offers integrations with a variety of third-party tools, including Google Analytics, Adobe Analytics, and more.

Does Clicktale offer any support?

Yes, Clicktale offers a variety of support options, including online documentation, email support, and phone support.

Lookback

Lookback.io: A Summary

What is Lookback.io?

Lookback.io is a user research platform that allows you to conduct user research remotely.

It provides a range of tools and features to help you understand your users better and improve your product or service.

Who should use Lookback.io?

Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.

It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.

Key Benefits and Features

• Remote user research: Conduct user research from anywhere in the world.
• Screen sharing: Share your screen with participants to observe how they interact with your product or service.
• Mobile testing: Test your product or service on mobile devices.
• Video recording: Record user sessions for future reference.
• Collaboration: Invite team members to observe user sessions and share insights.
• Real-time chat: Communicate with participants during user sessions.

How Lookback.io Compares with its Competitors

Lookback.io is a popular user research platform, but it does have competitors.

Here are some key differences:

Lookback.io vs. UserTesting

• UserTesting is more expensive than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• UserTesting has a larger participant pool.

Lookback.io vs. Validately

• Validately is more affordable than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• Validately has a larger participant pool.

Help & Support

What types of user research can be done with Lookback?

With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.

How does Lookback ensure data privacy and security?

Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.

Can I integrate Lookback with other tools?

Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.

Can I customize the Lookback interface for my brand?

Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.

How do I invite participants to a Lookback session?

You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.

What kind of analytics does Lookback provide?

Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.

Can I export data from Lookback?

Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.

What kind of support does Lookback offer?

Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.

What is Lookback?

Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.

Which platforms does Lookback support?

Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.