Compare Appcues and Lookback Comparison
Appcues Appcues is the most flexible way to build personalized product experiences. From user onboarding through adoption and retention. Get started for free. Find out more Try Appcues	Lookback Lookback is a user experience research platform that helps you understand how people use your product and make better decisions in product development. Find out more Try Lookback
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Appcues

What is Appcues?

Appcues is a user onboarding and engagement platform that helps companies create product experiences that drive user adoption and engagement.

It enables companies to create product experiences that are tailored to their users, helping them to onboard, engage, and retain users.

Who Should Use Appcues?

Appcues is designed for product teams who want to create product experiences that drive user adoption and engagement.

It is ideal for companies that want to create product experiences that are tailored to their users, helping them to onboard, engage, and retain users.

Key Benefits and Features

• Create product experiences tailored to users
• Onboard, engage, and retain users
• Create product tours, tooltips, and more
• Analytics to measure user engagement
• Integrates with popular tools like Slack, Salesforce, and more

How Does Appcues Compare to its Competitors?

Appcues stands out from its competitors by offering a comprehensive platform for creating product experiences tailored to users.

It offers a wide range of features, including product tours, tooltips, analytics, and integrations with popular tools.

It also offers a powerful analytics platform to measure user engagement.

Help & Support

What is Appcues?

Appcues is a product experience platform that helps companies create better user onboarding, feature adoption, and engagement experiences.

What types of experiences can I create with Appcues?

Appcues enables you to create user onboarding flows, feature adoption campaigns, in-app messages, surveys, and more.

What platforms does Appcues work with?

Appcues works with web, mobile web, and mobile apps on iOS and Android.

Does Appcues offer a free trial?

Yes, Appcues offers a 14-day free trial with no credit card required.

Does Appcues offer customer support?

Yes, Appcues offers customer support via email, chat, and phone.

Does Appcues integrate with other tools?

Yes, Appcues integrates with a variety of tools, including Salesforce, Segment, and Zapier.

What is Appcues?

Appcues is a product experience platform that helps companies create better user experiences and onboarding flows for their web and mobile applications.

What types of products does Appcues offer?

Appcues offers a suite of products to help companies create better user experiences and onboarding flows, including product tours, onboarding flows, feature announcements, and more.

What platforms does Appcues support?

Appcues supports web and mobile applications on iOS, Android, and web browsers.

How does Appcues work?

Appcues works by allowing companies to create and customize product tours, onboarding flows, feature announcements, and more. These experiences can then be deployed to web and mobile applications with just a few clicks.

Does Appcues offer any integrations?

Yes, Appcues offers integrations with popular tools such as Slack, Intercom, and Zendesk, as well as a robust API for custom integrations.

Does Appcues offer any support?

Yes, Appcues offers a variety of support options, including email, phone, and live chat support.

Lookback

Lookback.io: A Summary

What is Lookback.io?

Lookback.io is a user research platform that allows you to conduct user research remotely.

It provides a range of tools and features to help you understand your users better and improve your product or service.

Who should use Lookback.io?

Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.

It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.

Key Benefits and Features

• Remote user research: Conduct user research from anywhere in the world.
• Screen sharing: Share your screen with participants to observe how they interact with your product or service.
• Mobile testing: Test your product or service on mobile devices.
• Video recording: Record user sessions for future reference.
• Collaboration: Invite team members to observe user sessions and share insights.
• Real-time chat: Communicate with participants during user sessions.

How Lookback.io Compares with its Competitors

Lookback.io is a popular user research platform, but it does have competitors.

Here are some key differences:

Lookback.io vs. UserTesting

• UserTesting is more expensive than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• UserTesting has a larger participant pool.

Lookback.io vs. Validately

• Validately is more affordable than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• Validately has a larger participant pool.

Help & Support

What types of user research can be done with Lookback?

With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.

How does Lookback ensure data privacy and security?

Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.

Can I integrate Lookback with other tools?

Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.

Can I customize the Lookback interface for my brand?

Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.

How do I invite participants to a Lookback session?

You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.

What kind of analytics does Lookback provide?

Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.

Can I export data from Lookback?

Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.

What kind of support does Lookback offer?

Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.

What is Lookback?

Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.

Which platforms does Lookback support?

Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.