Aha!

Aha! is a product and customer success platform that helps companies build better products and deliver great customer experiences.

It provides a suite of tools to help product teams plan, prioritize, and manage their product roadmap.

It also helps customer success teams track customer health, measure customer satisfaction, and identify opportunities for improvement.

Who Should Use Aha!?

Aha! is designed for product and customer success teams.

It is ideal for companies that need to manage their product roadmap, track customer health, measure customer satisfaction, and identify opportunities for improvement.

Key Benefits and Features

• Product Roadmap: Aha! provides a suite of tools to help product teams plan, prioritize, and manage their product roadmap.
• Customer Health: Aha! helps customer success teams track customer health, measure customer satisfaction, and identify opportunities for improvement.
• Collaboration: Aha! enables teams to collaborate on product and customer success initiatives in real-time.
• Analytics: Aha! provides powerful analytics to help teams measure the success of their product and customer success initiatives.

How Does Aha! Compare to its Competitors?

Aha! stands out from its competitors by providing a comprehensive suite of tools to help product and customer success teams plan, prioritize, track customer health, measure customer satisfaction, and identify opportunities for improvement.

It also provides powerful analytics to help teams measure the success of their product and customer success initiatives.

Help & Support

What is Aha!?

Aha! is a product roadmap and release planning software that helps product teams set strategy, prioritize features, and manage releases.

What types of teams use Aha!?

Aha! is used by product, engineering, marketing, and customer success teams to plan and manage product roadmaps, releases, and features.

What features does Aha! offer?

Aha! offers features such as product roadmaps, release planning, feature prioritization, customer feedback, and more.

How does Aha! help teams collaborate?

Aha! provides a centralized platform for teams to collaborate on product roadmaps, releases, and features. It also allows teams to easily share feedback and ideas with each other.

Does Aha! offer integrations with other tools?

Yes, Aha! offers integrations with popular tools such as Jira, Slack, and Salesforce.

Does Aha! offer a mobile app?

Yes, Aha! offers a mobile app for iOS and Android devices.

Lookback

Lookback.io: A Summary

What is Lookback.io?

Lookback.io is a user research platform that allows you to conduct user research remotely.

It provides a range of tools and features to help you understand your users better and improve your product or service.

Who should use Lookback.io?

Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.

It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.

Key Benefits and Features

• Remote user research: Conduct user research from anywhere in the world.
• Screen sharing: Share your screen with participants to observe how they interact with your product or service.
• Mobile testing: Test your product or service on mobile devices.
• Video recording: Record user sessions for future reference.
• Collaboration: Invite team members to observe user sessions and share insights.
• Real-time chat: Communicate with participants during user sessions.

How Lookback.io Compares with its Competitors

Lookback.io is a popular user research platform, but it does have competitors.

Here are some key differences:

Lookback.io vs. UserTesting

• UserTesting is more expensive than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• UserTesting has a larger participant pool.

Lookback.io vs. Validately

• Validately is more affordable than Lookback.io.
• Lookback.io has more advanced features, such as mobile testing and real-time chat.
• Validately has a larger participant pool.

Help & Support

What types of user research can be done with Lookback?

With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.

How does Lookback ensure data privacy and security?

Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.

Can I integrate Lookback with other tools?

Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.

Can I customize the Lookback interface for my brand?

Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.

How do I invite participants to a Lookback session?

You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.

What kind of analytics does Lookback provide?

Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.

Can I export data from Lookback?

Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.

What kind of support does Lookback offer?

Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.

What is Lookback?

Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.

Which platforms does Lookback support?

Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.