Lookback

Who is Lookback for?

Customer Experience Professionals
Designers
Developers
Marketers
Product Managers
UI Designers
Usability Testers
User Researchers
UX Researchers

Things to consider

Limited Integrations
Pricing is high

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Lookback.io: A Summary

What is Lookback.io?

Lookback.io is a user research platform that allows you to conduct user research remotely.

It provides a range of tools and features to help you understand your users better and improve your product or service.

Who should use Lookback.io?

Lookback.io is ideal for businesses and organisations that want to conduct user research remotely.

It is particularly useful for those who have a global user base or cannot conduct in-person research due to logistical or financial constraints.

Key Benefits and Features

Remote user research: Conduct user research from anywhere in the world.
Screen sharing: Share your screen with participants to observe how they interact with your product or service.
Mobile testing: Test your product or service on mobile devices.
Video recording: Record user sessions for future reference.
Collaboration: Invite team members to observe user sessions and share insights.
Real-time chat: Communicate with participants during user sessions.

How Lookback.io Compares with its Competitors

Lookback.io is a popular user research platform, but it does have competitors.

Here are some key differences:

Lookback.io vs. UserTesting

UserTesting is more expensive than Lookback.io.
Lookback.io has more advanced features, such as mobile testing and real-time chat.
UserTesting has a larger participant pool.

Lookback.io vs. Validately

Validately is more affordable than Lookback.io.
Lookback.io has more advanced features, such as mobile testing and real-time chat.
Validately has a larger participant pool.

Features

Help & Support

What types of user research can be done with Lookback?: With Lookback, you can do remote moderated research, remote unmoderated research, and in-person research. It allows for both real-time and self-test user testing.
How does Lookback ensure data privacy and security?: Lookback is committed to protecting the privacy and security of data. It complies with GDPR and other data protection laws. All data is encrypted both at rest and in transit.
Can I integrate Lookback with other tools?: Yes, Lookback can be integrated with a variety of tools such as Slack, Jira, and Trello. This allows you to share insights and collaborate with your team more effectively.
Can I customize the Lookback interface for my brand?: Yes, Lookback allows you to customize the interface with your brand's logo and color scheme. This helps to provide a consistent experience for your participants.
How do I invite participants to a Lookback session?: You can invite participants to a Lookback session via email or by sharing a link. Participants do not need to install any software to join the session.
What kind of analytics does Lookback provide?: Lookback provides a variety of analytics including session duration, participant engagement, and interaction heatmaps. It also allows you to tag and annotate sessions for further analysis.
Can I export data from Lookback?: Yes, you can export data from Lookback in various formats including CSV, MP4, and GIF. This allows you to analyze the data in other tools or share it with stakeholders.
What kind of support does Lookback offer?: Lookback offers a variety of support options including a comprehensive help center, email support, and live chat support. They also provide a variety of resources such as guides and tutorials to help you get started.
What is Lookback?: Lookback is a user research platform that allows companies to conduct remote user research in real time or self-test mode. It provides tools for recording, observing, analyzing, and sharing user interactions.
Which platforms does Lookback support?: Lookback supports iOS, Android and desktop platforms. For desktop, it supports both macOS and Windows.