The 11 best Freshdesk alternatives

Below, we’ll look at the 11 best Freshdesk alternatives.

To make it easier, we’ve grouped these alternatives into 4 categories with the most popular first:

Although there are some similarities in features between these, depending on your situation, you might find one is more suitable to your needs.


Help Desk Software for Customer Service Representatives

1. UserVoice

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2. Zendesk

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3. Jitbit Helpdesk

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4. Freshservice

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Help Desk Software for IT Professionals

5. Kayako

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6. Vision Helpdesk

Customer Service Software: Help Desk, Multi-Company Help Desk, PinkVERIFY ITIL/ ITSM Service Desk & Live Chat by Vision Helpdesk

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7. ServiceDesk Plus

ServiceDesk Plus is an IT service desk and asset management software that helps IT teams deliver better services. It offers features like ticketing, asset tracking, self-service portal, knowledge base, and more. It helps IT teams automate processes, reduce costs, and improve customer satisfaction.

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8. ManageEngine ServiceDesk Plus

IT service desk software for the best customer services. IT technicians can perform IT help desk tasks easily in ServiceDesk Plus, the efficient, all-in-one help desk software. Smart automations, codeless customizations, and powerful integrations are some of the highlights of this helpdesk support software.

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9. SolarWinds Web Help Desk

Simplify service management and asset management with SolarWinds Web Help Desk.

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Help Desk Software for Product Managers

10. Intercom

Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support.

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Help Desk Software for Small Business Owners

11. LiveAgent

Ladesk is a customer service software that helps businesses manage customer inquiries, automate customer service processes, and provide better customer service. It offers features such as ticketing, live chat, knowledge base, and more.

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