Smart Design Kit.

Our list of the 9 best Customer Experience Management – 2026

Maximise customer satisfaction and loyalty by designing and delivering exceptional experiences across all touchpoints with innovative CXM strategies.

To make it easier, we’ve grouped these into categories with the most popular first.

Although there are some similarities in features between these, depending on your situation, you might find one is more suitable to your needs.

Customer Experience Management for Product Managers

  1. Digimind

    Digimind is a global leader in social listening, market and competitive intelligence solutions.
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  2. Clicktale

    Clicktale is a digital experience analytics platform that helps businesses understand customer behavior and optimize their digital experiences. It provides insights into customer journeys, engagement, and conversions, enabling businesses to make data-driven decisions.
    Get nowFind out more

  3. FullStory

    FullStory’s intuitive digital experience intelligence provide you with critical insights so you can drive high-impact digital improvements & revenue.
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  4. ForeSee

    Foresee is a customer experience analytics company that helps businesses understand and improve customer satisfaction. They use data-driven insights to help companies make decisions that drive customer loyalty and increase revenue.
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  5. Engage CX

    EngageCX is a customer experience platform that helps businesses create personalized customer experiences. It provides tools to capture customer feedback, analyze customer data, and create automated customer journeys. It helps businesses build relationships with customers and increase customer loyalty.
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  6. Medallia

    Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.
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Customer Experience Management for Marketing Professionals

  1. Talkwalker

    Talkwalker's Consumer Intelligence Acceleration platform drives business impact. Recognized by Forrester as a Leader in Social Listening and Consumer Intelligence.
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  2. Falcon.io

    Falcon.io is a digital customer experience platform that helps you listen, engage and measure your brand across social media, web and mobile.
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Other Customer Experience Management

  1. Qualtrics

    Ask the right questions, listen to what people need, and respond with the right actions, every time with the world's leading Experience Management software.
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